Request Materials - Interlibrary Loan

Interlibrary Loan

Can’t find what you are looking for?  If an item is not in our SALS/MVLS catalog, Crandall Public Library may be able to borrow it for you from a library outside our system.

Who may request Interlibrary Loans (ILL)? 

Adults with a SALS library card in good standing may place a request. Individuals with new library cards may be restricted to in-library use. College and university students seeking to obtain books and articles required or recommended for their coursework and research should use the Interlibrary Loan services provided by their schools. 

What may I request? 

Books, copies of journal or magazine articles, and microfilm. 

What materials are not available for Interlibrary Loan? 

Due to resource sharing restrictions, the following items are not available: items owned by a SALS/MVLS library (including non-circulating items), books published within the last 12 months, textbooks, audio-visual items (CDs, Playaways, DVDs), bound periodicals or entire magazine issues (articles may be supplied), downloadable and electronic resources. 

How many requests may I make?

You may have up to 5 requests at any one time; this includes pending requests as well as currently borrowed items.

How long does it take?

Most items arrive within 2 to 3 weeks, depending on how widely available they are and the location of the library sending them. 

What is the loan period?

Loans are determined by the lending library, and will be for 2 or 4 weeks. Renewals are not standard procedure for Interlibrary Loans. Infrequently, the lending library may recall an item, and the item will then be due immediately. Restrictions may be placed on how you may use the item. These can include in-library use, or no photocopying. 

How much does it cost?

We always attempt to obtain loans at no cost. In some cases, materials are available only at libraries that charge for the loan. If there is a charge, we will contact you to determine whether you are willing to pay for the loan. Once you agree to a specific lending charge, the loan request cannot be cancelled. If there is a charge for a loan, it is usually $10 to $25. 

How will I know when to pick up my item? 

You will be notified by whatever method you have selected in your account: email, text, or phone. 

Where do I pick up and return Interlibrary Loan materials? 

Stop at the Customer Service Desk and ask a staff member to pull and check out your Interlibrary Loan book. If you fail to pick up an ILL book, we will not re-request the book. The book must be returned directly to Crandall Public Library (not another library in the SALS/MVLS system). You are responsible for the book until it is checked in. Scans may be emailed to you; photocopies may be picked up at the library or mailed to you. 

What are my responsibilities? 

You are responsible to finish with and return a borrowed item by the due date. We do not 
re-request ILL items. You will be billed for any charges that may result from loss or damage to a borrowed item, including any processing fees or surcharges assessed by the lending library. Interlibrary Loan items must be returned directly to Crandall Public Library.

Can an Interlibrary Loan be cancelled? 

Cancellation is not possible once the request has been submitted to the lending library. 

How do I request an item?

Stop at the Reference Desk, call (518) 792-6508, ext. 3, or email crandallinfo@sals.edu
Crandall Public Library is ultimately responsible for the soundness and security of materials borrowed from other libraries through Interlibrary Loan and our ability to continue borrowing through ILL is jeopardized if materials are not returned by the due date, in the same condition they were received. A patron’s ILL privileges, or even Crandall Public Library’s privileges, may be suspended if a patron damages or loses items, or consistently returns items past the due date.